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Terms and Conditions

1. Scope of Application

1.1 These General Terms and Conditions (hereinafter "GTC") of MANePED GmbH (hereinafter "Seller") apply to all contracts for the supply of goods concluded between a consumer or entrepreneur (hereinafter "Customer") and the Seller via the website www.excellent-instrumente.de.

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of Contract

2.1 The products displayed in the Seller's online shop do not constitute a legally binding offer, but rather a non-binding invitation for the Customer to submit an offer.

2.2 The Customer submits a binding contractual offer via the order form integrated into the online shop. The contract is concluded by the acceptance of the offer in the form of an order confirmation, delivery of the goods, or a payment request by the Seller.

2.3 If PayPal is selected, the contract is concluded upon completion of the payment instruction.

2.4 The contract text is stored by the Seller and transmitted to the Customer by email after the order.

2.5 The contract language is exclusively German.

2.6 The Customer is obliged to provide a valid email address and to ensure that emails from the Seller can be received (e.g., by correct spam filter settings).

3. Right of Withdrawal

3.1 Consumers generally have a right of withdrawal. Details can be found in the separate Cancellation Policy.

3.2 Products that are excluded from the right of withdrawal are those that are not suitable for return for reasons of health protection or hygiene, provided they are medical products used in body contact (e.g., forceps, cutters, instruments from RUCK).

3.3 The right of withdrawal for such products expires upon conclusion of the purchase contract, as reusability cannot be guaranteed for hygiene reasons.

3.4 The buyer is informed of this exclusion during the ordering process. By submitting the order, the buyer expressly acknowledges it.

3.5 The costs of return are borne by the customer, unless there is a statutory reason for return (e.g., defect).

4. Prices and Payment Terms

4.1 All prices are total prices including statutory sales tax. Shipping costs are shown separately.

4.2 For deliveries to non-EU countries, additional costs may arise, e.g., customs duties or bank charges.

4.3 The available payment methods (e.g., credit card, Klarna, PayPal, SOFORT) are specified in the online shop.

4.4 When selecting payment service providers such as Stripe, Klarna, or PayPal, their respective terms of use also apply.

4.5 If prepayment is agreed upon, payment is due immediately after the conclusion of the contract.

5. Delivery and Shipping Conditions

5.1 Delivery is made to the address provided by the customer.

5.2 For PayPal payments, the delivery address stored there is decisive.

5.3 If a delivery fails because the customer has provided an incorrect delivery address or does not accept the package, the customer bears the resulting additional costs.

5.4 Self-collection is not possible for logistical reasons.

6. Retention of Title

The goods remain the property of the Seller until full payment has been received.

7. Liability for Defects (Warranty)

7.1 The statutory provisions on liability for defects apply.

7.2 Consumers are requested to immediately report obvious transport damage to the deliverer and to inform the Seller. This serves to track the damage and does not affect statutory claims.

8. Applicable Law

8.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

8.2 For consumers habitually resident outside Germany, this choice of law applies only insofar as the protection granted to them by mandatory provisions of the law of the state of their residence is not withdrawn.

9. Code of Conduct

The Seller has subjected itself to the Trusted Shops quality criteria, which can be viewed at:
https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

10. Alternative Dispute Resolution

10.1 The EU Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr

10.2 The Seller is generally willing, but not obliged, to participate in dispute resolution proceedings before a consumer arbitration board.

11. Use of Customer Data / Communication

11.1 The Seller uses the data provided by the customer for order processing and delivery via our fulfillment partner Excellent GmbH and the shipping service providers used (e.g., DHL/DPD). The email address may be transmitted to the shipping service providers to provide shipping information (e.g., parcel announcements).

11.2 With the customer's express consent, their email address will be used for:

  • sending newsletters via Klaviyo

  • review requests via judge.me

  • review invitations by Trustpilot

  • invitations to Google reviews

11.3 This data processing is carried out on the basis of the customer's consent in accordance with Art. 6 para. 1 lit. a GDPR. Consent can be revoked at any time with effect for the future.